Services

Customer Relationships

Graphene has experts in Customer Relationship Management (CRM) solutions that can help your company grow!

>>    Sales Effectiveness

>>    Churn Reduction

>>    Customer Experience Optimization

Graphene believes SaaS solutions like Salesforce.com can deliver robust CRM functionality with a low minimal IT investment

>>    Solution Selection

>>    Implementation and Customization

>>    Training and Support

>>    Administration

Financial and Accounting

Graphene’s cost structure analysis methodology identifies opportunities to reduce costs and improve service levels

>>    Transaction Processing

>>    Finance Management

>>    Decision Support

>>    Control and Risk Management

Call Center Solutions

Graphene works with clients to find the right call center solution for your needs.  Our Call Center Optimization methodology will improve your existing call center(s) or help select the right outsource partner.  Our expertise includes:

>>    Service Level assessment & improvement

>>    Call Center efficiency

>>    In-house vs. Outsource analysis

>>    On shore vs. Off-shore recommendations

>>    Self-service expansion

Software as a Service (SaaS)